Service Agreements
Symptoms or problems you might be faced with:
- No off-site backup plan
- No emergency plans
- No disaster recovery plan
- Unreliable service from your hard/software vendor
- Dealing with vendors, resellers and others
- Lack of internal IT personnel
- Company growth dictates change in IT networking
- IT systems & peripherals bought from a manufacturer, OEM vendor or
manufacturer's business partner with insufficient IT service offerings.
What we offer:
- Bespoke systems
- Backup services
- Feasibility Studies
- Business Requirements Definition
- Data Migration Analysis
- System Design
- System Building
- System and Integration Testing
- Data/System Conversion
- Quality Assurance
- Complete system support
- Comprehensive data recovery services around
- If we built your system or purchased your hardware,
you are entitled to a discount on our Service Agreements.
- All our replacement parts come with at least a 1 year warranty. Hard drives & monitors which come with a 2 year warranty.
Our Service Agreements cover a wide range of support options and may include the following
- IT on-call support available (hours negotiable)
- All your critical data is kept at a safe place, away from your
business. Together with our system integration skills, this
guarantees you can continue business-as-usual if disaster strikes
Dedicated Support with a Personalised Help Desk
- Assigned technician on-call during agreed hours
- Additional email support
- Remote backup administration & up-to-date mirror servers &
workstations, on 24/7 stand-by to let you continue running your business.
Trouble shooting & repairs
- Guaranteed same-day on-site or remote analysis and maintenance
- Guaranteed up-&-running next working day
by repair,
replacement part or replacement system
24/7 Remote Monitoring
When our server can no longer contact your workstations, or your workstation detects a problem,
an email & SMS-message alert is sent instantly to your dedicated technician,who will then use remote administration tools to solve the problem.
Service Frequency is set to suit your needs
On-site maintenance includes
- Security & usage statistics check-ups
- Security updates for operating system,
email applications & web browsers
- Backup check
- Anti-virus update check
Free IT analysis & advice
Impartial advice regarding your IT needs. We will advise you on your options when it comes to expanding your capabilities. You can use us for initial advice, but also as IT contractors for complete system integration & deployment.
Free data, file or password recovery
If caused by software or operating system errors. All data recovery is handled in-house to ensure complete confidentiality.
Exceptional rates on all other data recovery
If you are in need of data recovery on systems not covered by your Service Agreement, we offer exceptional value for money for data recovery and emergency system maintenance.
Please contact us if you require further information on any of these services.
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Emergency Quick Links
Password Recovery
Excel, Access, MS Office, Zip, etc...
Data Recovery
Hard Drives, CD Roms, Zip, etc...
Virus Recovery
Virus Removal, File Cleaning, etc...
Data Conversion
Multimedia, NTFS, FAT, HPFS, etc...
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Data Recovery
